Superb response team testimonials

03 Feb 2012

The FPM response teams recently received glowing testimonials from clients and residents.

Tim Drake - FPM Contracts Manager, said:

"The recent testimonials illustrate how important our response teams are to clients and residents alike, I'm incredibly proud to receive such positive feedback - it makes all the team's hard work worthwhile"

To give a tanglble example of how we are currently performing the first testimonial illustrates one of our driving KPIs - 'average days turnaround' - which indicates how long the contractors have taken (collectively) to complete their respective repairs across all job categories
 
This target is important with all our clients, particularly Accent Nene, as shown below:

A selection of recent testimonials:

"Just a quick note of congratulations to the team on getting the average repairs response time down to just below 8 days for the year so far – and even better at 6.35 for Q3.  As the latest team briefing says the challenge now is to keep it there!"
 
Andrew Williams
Managing Director | Accent Nene Ltd

"Dear Foster Property Maintenance, Just a quick email to say thanks for attending to the property mentioned so promptly today, I called through to the Kings Lynn office to report the issue and within the hour the tenant confirms you had been out and resolved the problem with the electrics. Thank you"
 
Louise Thompson, First Contact Advisor

Freebridge Community Housing

"Just want to commend the work from Chris Marshall this morning at 14 Ulverston Close. He just got on with the very difficult task without a whinge or a moan. Cracked on and we got a lot done. Not many people would have got through what we did today. Please pass my thanks on to Chris and make sure that management team are aware of his work. Many thanks."
 
Jason Vernalls
Senior Surveyor (Reactive) | Accent Nene Ltd
 

"Good morning all. I just had a phone call from Ms King who resides at 36 Thistle Close. She rang to say thank you to Fosters for 100% satisfaction. The attended today under order number 250353 and she was very pleased with the workman and said they are always so courteous taking their shoes off and asking if there is anything else they can help with. I thanked her for her feedback, and she went on to say Muir as a whole have been fantastic in terms of customer care. She couldn’t be happier. Many thanks."

Maria Thompson
Customer Services Advisor - Muir Group

"Hi there. The above resident at Ashfields has been so impressed with the work he wanted me to pass his thanks onto you.  He said the workmen have been so polite and helpful and the work carried out he has been very pleased with. Thanks."
 
Alison Bonney
Repairs Officer | Accent Nene Ltd