Resident Information Details
Customer Service is at the heart of the Foster Property Maintenance ethos. Our experience gained since 1976 when the business was established, has developed a culture that understands the issues of working on clients' properties and customers' homes i.e. residents, leaseholders, private owners, often whilst occupied.
We are always aiming for the highest levels of workmanship, best practice, best value and customer satisfaction. As a company, we recognise that our success depends on developing our services to meet customers' requirements and expectations so we value the importance of listening to all our customers and clients. Our culture, ‘The Foster Way’ was developed with the help of our Clients and customers in conjunction with our own interpretations of their expectations. At Fosters, we never stand still and are continuously learning new working practices, adapting our existing techniques and adding service enhancements to our offering, hence our culture is a working document that is constantly being updated and improved.
Recognising our commitment to customer service, all our employees, sub-contractors and associates regard themselves as ambassadors of Foster Property Maintenance Company and will act accordingly. We employ full time Resident Liaison Officers who form an integral part of our site teams and report directly to the our site management ensuring all issues are highlighted from shop floor to top floor at every stage of our work. This forms a part of our induction training when a new employee joins us. Our track record is further reflected, but by the feedback we receive from our customers and clients regarding the works that we have carried out for them either in their homes or on behalf of their landlord. As a result of ‘The Foster Way’, we see so many of our customers and clients returning to us because of the quality of service that we offer and consistently achieve.
In the event of you needing to contact us, please use the following numbers:
Our Normal Office Working Hours are 07.30am – 5.30pm Monday to Friday. In the event of an emergency outside of normal working hours, you can also contact us using the following numbers (24hrs / 7 days a week)
Accent Nene
Residents Call
0845 894 9156
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Mr & Mrs Wilson – Luminus Group
“We very much thank all the FPM workmen, they did a fantastic job all round, were great with our children, extremely obliging and trustworthy – we thank you all for our beautiful new kitchen and bathroom. No complaints whatsoever!”
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Mrs Butcher - Orwell Housing Association
“All the men were most kind and helpful, nothing was too much trouble, top marks!”
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Mr & Mrs Underwood - Suffolk Housing Society
“Thanks for everything and for the best kitchen on the estate”
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Mrs Austin - Suffolk Housing
“Very professional in all aspects of their work, one grateful tenant”
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Mr Wise - Suffolk Housing
“Everybody was perfect in every way. Well pleased with all the staff”
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Mrs Sparks - Suffolk Housing
“Excellent works, looks lovely, many thanks for everything”
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Miss Worship - Hundred Houses Society
“I am very pleased with my new kitchen, very friendly and polite, thank you”
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Mrs Marshall & Mr Sanderson - Hundred Houses Society
“More than pleased with the end results. Thank you very much”
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Steve Tyree – Head of Eastern Procurement Consortium
“FPM were appointed to deliver the consortium planned works in January 2010. Since this time FPM have successfully mobilised for our multiple members and have delivered, to date, over 2,000 major replacement elements including kitchens, bathrooms and roofs. From the outset FPM have delivered their promises to both the members and the residents. FPM are outstanding in their ability to deliver a quality product from day one and continue to deliver high levels of resident satisfaction”
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Mr & Mrs Coe - Accent Nene Housing Association
"Workmen all very polite, nothing too much trouble. All mess cleaned up straight away. Excellent work all round"
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Other Foster companies:
