We are a family run company with over 30 years experience of working with local authorities, registered social landlords, public bodies, utilities and private companies.

Policy for Non-Disruption

All Staff and operatives are to abide by the following:

The resident must be fully informed at survey stage of the full implication of the proposed works.
The resident must be kept informed during the week immediately preceding the actual works to ensure they are kept fully aware of the impact of the works and what they need to do in advance of and during the works.
The resident must be kept fully informed if an agreed appointment or start date cannot be honoured.
The resident must not be left without lights, power, cooking, washing or toilet facilities overnight unless they have made specific alternative arrangements.
Staff will always be clean and presentable, with appropriate branded work wear, branded vehicles and will present identification cards at every visit.
Staff / Operatives must not become over familiar with residents, but will be friendly and polite at all times.
The works must be carried out in a swift and workmanlike manner and completed within prescribed duration times.
Debris / surplus material must be removed from the premises on a daily basis and not be allowed to accumulate. Obstructions must be kept to a minimum at all times.
On no account will work be suspended in a property without valid reason, and again the resident must be kept fully informed.
The RLO, Site Manager and Site Foreman must regularly check on progress and reassure the resident accordingly.
Any issue or complaint must be addressed immediately in order to keep the resident satisfied as to our progress and performance.
The residents’ carpets and possessions must be protected at all times and left clean at the end of each working day. New dustsheets to be used in each property. Self adhesive plastic carpet protectors are to be used as required (particularly in hall and stairs areas). Overshoes to be used where appropriate.
Assistance in moving appliances to ‘safe’ areas will be offered.
Assistance in emptying cupboards etc will be offered where appropriate.
Noise and dust is to be kept to a minimum and again the resident must be kept fully informed.
The residents’ gardens, drives and pathways must be kept clean and not be used for washing out equipment. Any mixing areas are to be fully protected.
Public areas of roads, pathways, drives and grassed areas are to be kept clean at all times. Vehicles must be parked sympathetically with due regard to these areas and for other road/path users.
Where temporary storage and accommodation units are sited, all care must be taken to keep the area clean and tidy. Any damage to grassed areas for example will be made good on removal.

Click here to downbload our policy for Non-Disruption (DOC)

I would like to say a big thank you to your Site Manager for all his help with dealing with a problem with my Boiler yesterday. He went above and beyond and is a credit to your company.

Mrs Ward - Wherry Housing Association

Wonderful staff. Never had more courteous, clean and tidy workmen; not a wasted minute. Many thanks Fosters!

Mrs Todd, South Kesteven Level Access Shower Contract

The workmen all work so very hard to minimise the disruption. The quality of finish is of a very high standard. I'm delighted with my new kitchen. Thank you.

Mrs Joyce, Victory Housing Trust

I'm absolutely delighted. It has been a hard week because I live in a one bedroom bungalow so have little space but it has been well worth it. I cannot fault your staff, they have been excellent, arriving on time, working very hard, cheerful and friendly and clearing up as they go. You estimated the work to take 10 days but completed it in only 7 days. Thank you so very much.

Mr Moore, Wherry Housing Association

Your workmen were excellent, clean, professional and friendly. We would recommend your firm to anyone. Many thanks for an excellent job.

Mr and Mrs Williamson, Victory Housing Trust

Accent Nene is committed to providing well maintained homes for our residents. Appointing partnering contractors that share our values and have the skills and resources to deliver on that objective is therefore essential. In Fosters we have found that commitment and they are successfully undertaking responsive repairs, void works, planned kitchen, bathroom and heating replacements and now our out-of-hours call centre service.

Andrew Williams - Accent Nene Managing Director

After our transfer in 2006, Freebridge appointed Fosters to undertake our Decent Homes internal replacement programme and improvements to our non- traditional constructed homes. Freebridge, our tenants and our local community continue to experience the benefits of Fosters commitment to tenant satisfaction, quality and local employment brings.

Tony Hall - Chief Executive Freebridge Community Housing

Fosters were appointed to deliver the Consortium planned works in January 2010. Since this time Fosters have successfully mobilised for our multiple members and are on course to deliver 1700 major replacement elements including kitchens, bathrooms and roofs in the 1st year of 6. From the outset Fosters have delivered their promises to both the members and the residents. Fosters are outstanding in their ability to deliver a quality product from day one and continue to deliver high levels of resident satisfaction.

Steve Tyree - Head of Eastern Procurement Consortium

I have lived in my house for 23 years and no previous contractors can hold a candle to Fosters. Please never give the contract to anyone else. The workforce are excellent, efficient & friendly. The office staff are all polite and respond to queries immediately.

Wendy Dyer, Accent Nene Tenant Board Member

I would recommend Fosters anytime.

Mrs Cox, Cotman Housing Association